Thursday, August 02, 2007

Streamyx

It seems that everyone uses broadband internet for either fast browsing or for young people like me, to download torrents. Unfortunately, there were some complains that downloading torrents can affect web-browsing. How true is this???

I think my luck with streamyx is not that good for I had connectivity problem for the pass few days and finally 2 days back, I can't connect to the internet at all. I called the technical department and made a report with them. When I ask them if the modem have problem they say no it shouldn't be. But from their side, I wasn't login to the internet when I was connected here at home. Weird isn't it?

They then asked me to do some checking and still refused to ruled out the most obvious problem. I wasted 40 minutes trouble-shooting what they asked me to do which isn't the main reason of the problem. I wonder if that is one of their ways of getting money from my phone bill??? Since I'm using Celcom, they still earn from me -_-"

Aside from that, I asked the technician how come they cap the downloads of torrents. It seems that the staff themselves also download torrents. But they know which IP address are cap and know how to set the port to enhance their own downloads. Is this fair then??? I was furious but what can I do.

After that phone call, I was left internet-less for the whole day. But the very first thing on the next morning, they called up to come check. When they came, they went and check if my phone was working. It was. Then it came back to modem. And of all things, it was the modem problem -_-" I asked them if it is and they keep saying no such thing.

The worst part is, I was con by them also. When I first subscribe to them, the modem that was given to me was spoilt. When they change a new one for me, it was a different brand and they didn't inform me that that particular modem do not have warranty. So they went happily charging me RM80 for the new modem if I want to be connect to the internet immediately. What a con-job.

I think I learned my lesson from them. I'm going to keep a spare modem so that I can use it to test if it is modem problem or not in future. If it is, I can save my phone bill calling their hotline and also giving them money for new modem which doesn't cover warranty. Streamyx is really a rip-off but I have no choice for they are the one who gives the fastest line and less problem compare to other broadband services.

1 comment:

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thank you SOSOSOSOOS much!!!